Return & Refund Policy

Request a return within 30 days of receiving your item.

Effective October 9, 2026. This policy applies to Quvelnora orders.

Return eligibility

Email service@quvelnora.com within 30 days of receipt with your order number, item name and reason for return. Change-of-mind items should be unused and in their original condition, with original packaging where reasonably available. Include proof of purchase. This does not reduce rights relating to defective or misdescribed goods.

How to return

1. Request the return by email before sending a parcel.
2. Wait for instructions confirming the return and any information needed to identify it.
3. Package the item securely, include the order reference, and use a trackable service where possible. Keep your postage receipt.

Default return address

Shenzhen Shixiong Technology Co., Ltd.
Room 901, No. 22, Tanluo Villa Area, Huarong Community, Dalang Street, Longhua District, Shenzhen, China

This is a China return address. Consider the international postage cost before a change-of-mind return. Contact us first; do not send returns to the separate Hong Kong business address unless specifically instructed.

Return postage

The buyer pays postage for personal preference or change-of-mind returns. For damaged, defective or incorrectly sent items, contact us with a description and photographs where possible. We will review the issue and agree an appropriate refund, replacement or return arrangement, including postage responsibility, according to the circumstances and applicable law.

Inspection and refunds

We inspect returned items and process approved refunds within 10 business days of receiving the return. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit. We will explain any issue that affects approval rather than withholding a refund without a reason.

Original shipping charges are generally not refunded for a change of mind, except where required by law. Any lawful adjustment will be explained. If you have not received a confirmed refund, check with your payment provider and then contact us.

Exchanges and cancellations

For an exchange, email us first so we can check the available options; a return and a separate order may be needed. To cancel, contact us as soon as possible. We can check whether cancellation is possible before dispatch. A dispatched order may need to follow the return process.

Your legal rights

Nothing in this policy excludes mandatory consumer rights in your jurisdiction. Where applicable law provides a different remedy or period for faulty or misdescribed goods, that law takes priority.