Quvelnora

FAQ

Useful answers before and after your order.

Shopping

How do I choose an umbrella?

Compare silhouette, color and your usual carry routine. See our How to Choose guide. Ask us before ordering if you require a particular dimension, material, opening mechanism or performance rating.

Are the pictures product photographs?

No. They are AI-generated styling illustrations and are not photographs of verified physical items. Background props are not included. Colors can vary by screen.

Which currency will I pay in?

Prices and shipping rates are in US dollars (USD). Any conversion fees charged by your bank are separate.

Delivery

Where do you deliver?

We currently accept delivery orders to the United States. Available services and final charges are shown at checkout.

How much is shipping?

Standard shipping is $5.99 for a discounted merchandise subtotal below $50 and free at $50 or more. Expedited shipping is $7.99. Taxes and shipping do not count toward the free-shipping threshold.

How long does delivery take?

Processing takes 5–10 business days. Standard transit takes an additional 10–15 business days after dispatch, for an estimated 15–25 business days in total. These are estimates. No unconfirmed expedited arrival date is promised.

Can I change my delivery address?

Email us immediately with your order number. We will check whether an update is possible before dispatch. We cannot guarantee a change once a parcel has been handed to the carrier.

Returns & support

What is the return window?

Request a return within 30 days of receipt. Items should be unused, in their original condition, with original packaging where reasonably available. Your mandatory legal rights remain unaffected.

Who pays return shipping?

For a change of mind, the buyer pays return postage. For damage or an incorrect item, contact us so we can agree the appropriate remedy and return arrangements.

When will a refund arrive?

We inspect returned items and process approved refunds within 10 business days of receipt. Refunds go to the original payment method; your bank may need additional time.

How do I manage privacy choices?

Use Your Privacy Choices or email service@quvelnora.com. Where available, the cookie banner lets you accept, reject or manage optional cookies.