Product questions
Include the product name and the feature you want to check, such as dimensions, opening mechanism or care requirements. Do not infer a specification from a styling illustration.
Quvelnora
Contact Us
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Order & delivery support
Include your order number and the email used at checkout. For an address correction or cancellation, contact us promptly before dispatch. Changes after dispatch may not be possible.
Returns & item concerns
Email within 30 days of receipt to request a return. For a damaged or incorrect item, describe the issue and attach relevant photographs. Wait for return instructions before sending a parcel.
Privacy requests
Use the subject “Privacy request” and describe the right or preference you want to exercise. Avoid sending payment card numbers, passwords or identity documents in your first message.
Business information
Owner: Zhan Guiying. Separate business address: 9 San On Street, Tuen Mun, New Territories, Hong Kong. Business telephone: +852 4238 6941. Company and default return address are listed below.
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